Shipping policy

Last updated: 01 Aug 2025

Who We Are

This Shipping Policy applies to purchases made on www.digitalebookacademy.com (“Site”), operated by RZFT SOLUTIONS LLP (483 Green Lanes, London N13 4BS, United Kingdom) and RZFT SOLUTIONS LLC (1309 Coffeen Avenue STE 17593, Sheridan, Wyoming 82801, USA). Throughout this policy, “Digital Academy,” “we,” “us,” or “our” refers to the entity that fulfils your order.

1. Shipping Costs

Product Type Shipping Fee
Digital courses & eBooks Instant electronic delivery – FREE
Physical products FREE standard shipping on all orders

No hidden handling charges apply.

2. Shipping Range

  • Digital products: Delivered worldwide via secure download link or instant account activation.

  • Physical products: We currently ship to the United States, United Kingdom, Canada, Australia, and all EU member states. If your country is not listed at checkout, please contact us for options.

  • Future expansion: Additional regions may be added without notice.

3. Order Processing Time (Physical Products)

Detail Timeframe
Processing window 1‑2 business days (Mon–Fri)
Cut‑off time Orders placed before 22:00 (GMT+1) are processed the same day; later orders ship next business day.
Non‑processing days Weekends & public holidays

4. Delivery Time

  • Standard delivery: 5‑7 business days after dispatch, depending on destination.

  • Remote areas or peak seasons: Delivery may take up to 10 business days.

5. Shipping Process

  • Carriers: We partner with reputable couriers such as DHL, FedEx, and regional postal services.

  • Tracking: Once your parcel ships, you will receive an email with a tracking link. Digital products generate an immediate access email; no tracking is required.

6. Lost or Damaged Items

  • Damaged orders: Notify us within 48 hours of delivery at support@digitalebookacademy.com with photos of the damage. We will arrange a replacement or refund.

  • Lost orders: If tracking shows no movement for 7 days or is marked lost by the carrier, contact us for assistance. We will open an investigation and, where confirmed, reship or refund at no extra cost.

7. Returns

For information on returning items or requesting a refund, please see our [Refund & Returns Policy].

8. Customs & Duties (International Shipments)

Orders shipped outside the United States or United Kingdom may be subject to import duties and taxes levied by the destination country. These charges are the customer’s responsibility. Digital Academy is not liable for any delays caused by customs clearance.

9. Contact Us

We aim to respond to all shipping enquiries within one business day.

By placing an order on our Site, you acknowledge that you have read and agree to the terms of this Shipping Policy.